Emergencies, Crime, & Safety
Get Service Now
In case of an emergency, call 911. When in doubt, call 911 and let dispatchers determine the correct resources to dispatch.
If an incident does not constitute an emergency, you should call the non-emergency police line at (541) 682-5111. You can also leverage the Downtown Guides, or “red caps”. Dial (541) 501-9286 to connect with the Downtown Guides Monday–Friday, 8am–6pm, and have someone sent to your location for assistance as a rapid alternative response for business and property owners.
For a mental health non-emergency, your call may be routed to Lane County’s Mobile Crisis Services, or you can contact them directly.
Downtown Police Team
Downtown Eugene is a distinct police beat, staffed by officers specifically assigned to the downtown area most times during the week. The downtown police station is located at 960 Olive Street in the Lane Community College Downtown Center.
Officers responding to calls in Downtown Eugene may also now be accompanied by a Lane County Qualified Mental Health Specialist. Learn more about this new co-responder model and its benefits to the unique needs of Downtown Eugene from our friends at KLCC.
Additionally, the Downtown Safety Team patrols downtown during limited hours. These are volunteer representatives of the Eugene Police Department, often referred to as the “yellow jackets”.
For non-emergencies call (541) 682-5111.
Downtown Guides
The Downtown Guides program is funded by Downtown Eugene, Inc and the Service District fee.
Cleanliness
Get Service Now
Downtown Watch is Downtown Eugene’s rapid response clean team. Visit https://eugene-or.gov/downtownwatch to report a mess, biohazard, or graffiti. This team’s hours of operations are continually expanding.
Click here for printed instructions on how to add this helpful resource to your smart phone’s home screen.
This service is a function of the City of Eugene.
Housing & Behavioral Services
Get Service Now
If someone is in a behavioral health crisis, call Mobile Crisis Services of Lane County (MCS-LC) at 541-682-1001 (24/7) or text 988.
To seek immediate housing support or shelter, dial 211. Dial 1 for English, enter your current zip code, and then 1 again for housing, or follow the prompts for other options.
For a directory of Lane County shelter providers with current availability, visit LaneCountyOR.gov/Shelter. You can consult a table of providers to find qualifying shelters and then see their most recent reported availability. Most shelters update this daily.
Mobile Crisis Services of Lane County
MCS-LC provides help for people experiencing an immediate behavioral health crisis. Their qualified professionals provide services in a community-based setting. The goal is to de-escalate and stabilize individuals quickly. MCS-LC operates from a specially equipped vehicle, ready to be dispatched wherever needed. 911 operators may route calls to MCS-LC as appropriate.